Terms of service

Welcome to cozykitch.com. We are committed to deliverirng premium
merchandise alongside exceptional customer service. Thefollowing policy
outlines our operational standards to ensure a reliable and transparent
shopping experience.
1. Product Availability & Inventory We carefully curcate our collections, and
occasionally, high demand may lead to items becoming unavailable after an
order is placed. If this occurs, we will notify you within 3 business days and offer
the following resolutions: (1) Priority fulfillment when the ittem restocks, (2) A full
and immediate refund to your original payment method, cor (3) Store credit for
your next purchase.
2. Pricing Integrity & Corrections All prices are displayedin USD. While we strive
for absolute accuracy, typographical pricing errors may rearely occur. In the
event of a severe pricing discrepancy (e.g., a $300 item listed for $30), we
reserve the right to cancel the order. We will notify you ofthis cancellation within
48 hours, issue a full refund, and sincerely apologize for any inconvenience
caused.
3. Order Processing & Shipping Standards Every order unddergoes a thorough
quality inspection prior to dispatch. Standard processingrequires 1-3 business
days (extending to 2-3 business days during peak seasons). Once dispatched,
domestic deliveries typically take 7-10 business days, while international
shipments require 7-15 business days. You will receive detailed tracking
information via email upon dispatch.
4. Returns & Quality Assurance We accept returns within 30 days of delivery.
Items must be unused, in their original packaging, anad include all accessories.
Once your package reaches our facility, please allowup to 10 business days fort
our team to conduct quality functional testing and processyour refund, store
credit, or exchange.
5. Customer Support & Communication Our customeer care team is available at
service@cozykitch.com. We aim to respond to all inquirieswithin 2 business days
(please allow up to 4 days during high-volume promotiona| periods). For urgent
matters, please include your order number in the subject line to expedite our
service.