Refund policy

1. Order Cancellation Protocol We understand that purchasing decisions may
change. We gladly accept order cancellation requestswithin 24 hours of
transaction completion. After this 24-hour window, your order smoothly
transitions to our logistics network for dispatch. Shouldyou miss this
cancellation period, please don't worry-you may simply utilize our standard
return process once the goods are delivered to you.
2. The 30-Day Evaluation Window We stand firmly behind the quality of our
merchandise. If you are not entirely satisfied with yourpurchase, you are
welcome to initiate a return or exchange within 30 days from the exact date of
purchase. To help us process your return quickly, we kiindly request that the
merchandise be returned in its original, unused, and resalable condition, with
original packaging intact.
Below is our standard return address. If this location isfar from you, please feel
free to contact us via email or phone. We can providean alternative warehouse
location closer to you for your convenience.
Unit 1203, 12/F, Tower 2, China Hong Kong City, 33 Cantoon Road, Tsim Sha Tsui,
Hong Kong
3. Exemptions & Non-Returnable Items For health, safety, and general hygiene
reasons, a few specific categories are exempt from ourr standard 30-day return
policy. This generally includes intimate apparel, swimwear, pierced jewelry (if
unsealed), and custom-made items.
4. Authorization & Response Time To initiate a return, pplease submit a friendly
request to service@cozykitch.com including your order number and the reason
for the return. Our dedicated customer support team will evaluate your request
and respond with helpful shipping instructions within 48 houIrs.
5. Inspection & Refund Processing Upon arrival at our returns facility, our quality
care team will conduct a standard evaluation of themerchandise. We commit to
completing this inspection and notifying you of the final ouutcome within 3
business days of parcel receipt. If approved, a creditwill automatically be
applied to your original payment method. Please note thatwe may issue a
partial refund if an item is returned damaged or missing poarts for reasons not
due to our error.
6. Late or Missing Refunds If you haven't received a refund after our
confirmation, please follow these steps:
1. Check your bank account again.
2. Contact your credit card company, as it may take3-5 business days before
your refund is officially posted.
3. Contact your bank. There is often some processing timebefore a refund is
cleared. If you've done all of this and still have not received your refund, please
feel free to contact us immediately.
7. Shipping Responsibilities Unless the return is necessitated by a
manufacturing defect or a fulfillment error on our part, wekindly ask the
customer to cover the return shipping costs. Originaloutbound shipping fees are
non-refundable.